Samsung and Galaxy Note 7 owners are currently having a bad time. Although the phone model was launched last month, it is already giving them unexpected problems. Several owners complained to the company because their products had severe problems with the batteries, and they even exploded.
Samsung officials announced that there is, indeed, something wrong with the batteries. It causes the phones to overheat. So far, the company received no less than thirty-five complaints about unexpected problems with their Galaxy Note 7. The company is concerned because there are more than two million mobile phones on the market which can display the same inconvenient.
Engineers are quite surprised by the incidents because they know that such cases are extremely rare. According to their statistics, only one out of a million batteries has chances to fail and result in similar incidents. However, staff members at Samsung are concerned that the recent happenings will affect the company’s public image and reputation.
It seems like the problems with Galaxy Note 7 are caused by the batteries’ cells, called lithium-ion cells. Batteries using this type of cells have the great advantage of providing great power to the devices. On the other hand, they come at the cost of overheating.
The recent events determined the company to withdraw the Galaxy Note 7 model from the market, as well as to recall the two and a half million phones which have already been sold. The company reached this decision on Friday, September 2, and immediately made it public. Officials also announced that the buyers wouldn’t be left empty-handed, as the company will provide them with new, safer phones. The new phones will be a different model, of course.
Galaxy Note 7 was sold in ten different countries, the United States among them. However, it seems that the products sold to China used a different type of battery. They might not display the fabrication fault, so it might not be necessary for the company to recall them. Officially released information doesn’t clarify the issue with the China models.
If you own a Galaxy Note 7, you may return it, although it seemed to be working just fine so far. According to officials, American buyers can return their unwanted phones starting next week at Samsung service centers. They will receive phones and a gift card as compensation for the trouble.
The company will keep the public updated on the matter.
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